You can pay for delivery services in the Nova Post mobile app or on the company's website. Please note that cash payments are not possible at the parcel locker, as it does not have the technical capability to process them.

Make sure your smartphone has Internet access, Bluetooth, and geolocation enabled when you're near the parcel locker. For Android smartphones, check the app settings to ensure that access to Nearby Devices and Share with Others is enabled.

If the locker still does not open or you have any other questions, apply to the Nova Post contact center at 0 800 500 609.

The mobile app will prompt you to open the locker again.

Apply to the Nova Post contact center at 0 800 500 609 and report the issue. The parcel locker will be resumed as soon as possible.

When sending from a parcel locker, you pay not just for a box or any other packaging, but for a complete service.

This means a courier will pick up your shipment, provide the necessary packaging materials, assess the best way to pack it, ensure it is packed according to the company's standards, label it, and then deliver it to the next logistics center.

Warning! Packaging costs are the same for both parcels weighing 3 kg and parcels weighing up to 20 kg.

When creating an EW from a parcel locker, make sure to enable the “Packaging” tab in the mobile app. The courier will see that your shipment needs to be packed.

Yes, it does. When sending documents from a parcel locker, there is no charge for packing them.

We can send anything if your parcel is up to 60x40x30, weighs up to 20 kg, and has a declared value of up to UAH 29,000. In addition, we do not accept shipments that are classified as prohibited.