Eng
How to obtain for private customers
integration

International delivery

  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-20 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">Documents and parcels up to 30 kg can be picked up:</span></b></span>

    Documents and parcels up to 30 kg can be picked up:

    at the branch, at the address, at the parcel locker.
  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-20 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">Shipments from 30 kg are available:</span></b></span>

    Shipments from 30 kg are available:

    in the branch and at the address.

At the branch

  1. 1
    Wait for an SMS about parcel delivery
  2. 2
    Visit the branch with the identity documents and the International Express Waybill (IEW) number.
  3. 3
    Provide the operator with the invoice number.
  4. 4
    Receive the parcel. 

By the address

  1. 1
    Wait for a notification with details of the delivery date and time.
  2. 2
    Get your original identity documents in advance and present them to the courier.

At the parcel locker

  1. 1
    Download the Nova Post app to your phone.
  2. 2
    Wait for the notification when your parcel is delivered to the parcel locker.
  3. 3
    Receive your parcel at the parcel locker with the app.

 If the parcel is not picked up from the parcel locker within 5 days, it will be moved to the nearest branch.