Decide how many days your shipment will be stored at the branch and save money. No more tracking whether the recipient picked up the parcel on time and whether paid storage has begun.

The parcel will be returned automatically once the specified storage period has expired.

If the recipient refuses to accept the parcel, it is immediately returned to the sender without waiting for the final storage period to expire.

How to order the service

This service is available to those clients who have signed an agreement with Nova Post.
Contact your personal manager or call the contact center to enable automatic shipment return.

Once the service is enabled, you can manage the number of days before your shipment is automatically returned to you. This can be done in your business account: the "Settings" section, "Manage services" tab.

The cost of the automatic return service

The return cost is calculated according to standard rates.

The parcel is stored at the branch for free within 7 days, excluding the day of delivery, while pallets are stored for 3 days. Subsequently, the fee is charged for storing shipments at the branch.
The fee for such storage is calculated according to the rates.

How the sender can extend the storage period in the business account

1. 1
   Select the parcel you want in the "My parcels" section.
2. 2
   Select "Extend the storage period" in the "Management" menu.
3. 3
   Specify a new date of return and click "Create a request".

The cost of storing shipments at the branch if the storage period is extended

The "Extension of the storage period" is provided free of charge. Only the days of paid storage, if any, must be covered.