International delivery
- How to send for private customers
- Customs rules when sending
- Cost of delivery
- How to obtain for private customers
- Customs regulations upon receipt
- Payment upon receipt
- European countries with branches
- Delivery from online shops
Send
Track your parcel
Shipping cost
Calculate customs duties
The nearest branch
Allowed products
How to estimate the cost of customs clearance
Customs clearance price includes:
- import duty
- VAT
- customs brokerage services
- customs duty or postage in certain countries: for example, it is about €15-20 in Greece, €50 in Spain and France
For more details, please visit the official websites of the post office or customs authorities of the receiving countries.
Customs duties and customs brokerage services are paid by the recipient in another country.
VAT rate in European countries
VAT rate and additional terms
Country
VAT rate and additional terms
VAT rate for Australia, Asia, Middle East, North, South and Central America
VAT rate and additional terms
These terms are relevant for non-commercial shipments. If customs considers the contents of the shipment to be a commercial shipment, the package will be cleared according to the rules for commercial freight or it will be returned to sender
The customs has the right not to release the shipment or to change the amount of customs payments
This may happen if the customs officer finds a violation:
- The contents of the shipment differ from the list specified in the declaration.
- The declared value differs from the real one.
- The parcel contains a commercial consignment.
Documents for customs clearance of shipments
- Example of an invoice for individuals
- Invoice form for individuals
- Request form for customs clearance (Kyiv Central Sorting Station)
- Request form for customs clearance (Lviv Central Sorting Station)
- List of accompanying documents for individuals to clear a shipment
- Request for return, forwarding, or changing the data of an international shipment
- International delivery claim form for individual consumers
- Customs brokerage agreement for individuals
- Guidelines for customs clearance of imported shipments at the Lviv Central Sorting Station for individuals
- Guidelines for customs clearance of imported shipments at the Kyiv Central Sorting Station for individuals
- Expert assessment of the GPS tracker
- Public Agreement for the Provision of Customs Clearance Services
Which shipments are exempt from customs clearance
Most European countries do not impose duty and VAT on international shipments that meet all of the following conditions at the same time:
- sent between individuals
- worth up to €45
- marked as “gift” or “personal belongings”
A shipment is considered a gift or personal belongings if it meets all of the following conditions at the same time:
- the contents of the parcel are indicated in the accompanying documents as a "gift" or "personal belongings"
- the sender of the parcel is an individual, not a company
- the "Parcel from home" service is selected
Countries with duty-free shipment from Ukraine
Duty-free import threshold
In all other cases, customs duties shall be charged and paid by the recipient.
When checking the contents of the shipment and its compliance with the declared value, the value indicated in the invoice or description of the contents is accounted for.
If no invoice is available, the cost of the goods is estimated according to similar products in the country of origin. If the specified value is understated by more than 20%, customs officers may readjust the price.
Customs duties are charged on all categories of goods exceeding the duty-free import threshold, including gifts or returns under warranty.