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Easy Return
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Additional services

Easy Return

A simple service that makes it easy to return an item that didn't fit you to the seller after receiving it.

Advantages

  • This service is free of charge for documents and parcels up to 30 kg

  • Send goods either from a parcel locker, branch, or by courier

  • Order this service in a few clicks

  • You can order several items and return those that don't fit

How to apply for the service

You can order this service and track the delivery status via the mobile app or bussines account.

  • 1. Access the "My shipments" section and select the parcel you want to return.
  • 2. Select the Easy Return service in the Manage your parcel field.
  • 3. Specify the reason for returning the goods from the list.
  • 4. Send the parcel to the seller based on the created waybill.

Terms of service

  • You must agree with the seller to return the goods
  • You can return the goods within 14 days after receiving them
  • Only those goods regulated by the Consumer Rights Protection Resolution can be returned
  • Cargo exceeding 30 kg, pallets, and tires/wheels are not covered by this service and are calculated as a new shipment at regular rates
  • The goods must be packed, with marketable appearance, all tags, a sales receipt, and a warranty certificate
  • When ordering a courier delivery, you must pay 50 UAH for the address service

Frequently asked questions

  • Why is it impossible to order the service on the website and in the app? What are the restrictions when ordering the service?

    The Easy Return service may not be available if:

    • The seller denied this option. In this case, an error message pops up when you attempt it: "Easy Return is denied at the seller's request".
    • More than 14 days have passed since the parcel was received.

    Please write to the contact center or your personal manager with the "Easy Return" subject to learn more.