Receive at the parcel locker
Once the shipment arrives at the parcel locker, you will receive a notification on your phone. Find the nearest parcel locker on our map.
How to pick up a shipment
- Approach the parcel locker. Turn on Bluetooth and select the desired parcel in the mobile app.
- Pay for the service in the mobile app if you are specified as the payer in the EW. In the case of non-cash payments, settlements are made every 10 days based on:
- an agreement with Nova Post
- a certificate of completion
- accompanying forms: a tax note and an invoice
You can also pay for the service in cash online in the mobile app.
- Click the "Open locker" button.
- Pick up your parcel and close the locker.
We've compiled detailed requirements for receiving shipments in our Terms of Service.
Additional services
Refusal to receiveYou can refuse to receive a shipment: to do so, specify the reason for your refusal.
StorageFree storage for 7 days.
Storage in the parcel locker for 5 days.
Afterward, up to 30 days at the branch.
ForwardingYou can forward your shipment at any time. Free of charge within the city. For an additional fee across Ukraine.
Easy returnThis service allows you to return the received shipment within 14 days.
Need any help?
Contact your personal manager.
