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Another receiver
Receive

Additional services

You can authorize another person to receive your shipment

You can apply for this service through the Nova Post mobile application

Cost

Free of charge

Applying for this service in the mobile application

  • 1. My shipments
  • 2. Shipment information
  • 3. Manage your shipment
  • 4. Other recipient
  • 5. Assign the delivery

How does an authorized person receive a parcel

For declared value up to 30,000 UAH

At the parcel locker

  1. Approach the parcel locker
  2. Start the Nova Post mobile application and turn on Bluetooth on your smartphone
  3. Select the right parcel in the list and make a payment if you are specified as the payer
  4. Click "Open locker"
  5. Pick up the parcel and close the locker

At the branch

  1. Show the operator the barcode from the mobile app or provide recipient's phone number or express waybill number
  2. Confirm your identity using the mobile app or SMS code for identification
  3. Pay for delivery if you are listed as the payer
  4. Pick up the shipment entrusted to you

At the address

  1. Show the courier the barcode from the mobile app or provide your phone number or express waybill number
  2. Confirm your identity using the mobile app or SMS code for identification
  3. Pay for delivery if you are listed as the payer
  4. Pick up the shipment entrusted to you

For declared values over 30,000 UAH

At the branch

  1. Show the operator the barcode from the mobile app or provide your phone number or express waybill number
  2. Confirm your identity via phone call (if you do not receive a call or have used all 3 attempts to identify yourself via phone call, you will receive an SMS code for identification)
  3. Pay for delivery if you are listed as the payer
  4. Pick up the shipment entrusted to you

At the address

  1. Show the courier the barcode from the mobile app or provide recipient's phone number or express waybill number
  2. Confirm your identity via a phone call (if you do not receive a call or have used up all 3 attempts to identify yourself via a phone call, you can receive the shipment with your documents)
  3. Pay for delivery if you are specified as the payer
  4. Collect the shipment entrusted to you

Canceling the authorization

  • 1. My shipments
  • 2. Shipment information
  • 3. Manage your shipment
  • 4. Other recipient
  • 5. Cancel the authorization

You can't apply for the service if:

  • You send a parcel: only the recipient can apply for the service
  • You have previously ordered the Personally in hand service
  • The additional service "Change of data in the express waybill" has been ordered (if you order a change of data, the "Other recipient" service will be canceled, but you can reorder it)
  • You were unable to verify your identity via phone call, SMS code or Nova Post mobile app