You can authorize another person to receive your shipment
You can apply for this service through the Nova Post mobile application
Cost
Free of charge

Applying for this service in the mobile application
- 1. My shipments
- 2. Shipment information
- 3. Manage your shipment
- 4. Other recipient
- 5. Assign the delivery
How does an authorized person receive a parcel
For declared value up to 30,000 UAH
At the parcel locker
- 1Approach the parcel locker
- 2Start the Nova Post mobile application and turn on Bluetooth on your smartphone
- 3Select the right parcel in the list and make a payment if you are specified as the payer
- 4Click "Open locker"
- 5Pick up the parcel and close the locker
At the branch
- 1Show the operator the barcode from the mobile app or provide your phone number or express waybill number
- 2Confirm your identity using the mobile app or SMS code for identification
- 3Pay for delivery if you are listed as the payer
- 4Pick up the shipment entrusted to you
At the address
- 1Show the courier the barcode from the mobile app or provide your phone number or express waybill number
- 2Confirm your identity using the mobile app or SMS code for identification
- 3Pay for delivery if you are listed as the payer
- 4Pick up the shipment entrusted to you
For declared values over 30,000 UAH
At the branch
- 1Show the operator the barcode from the mobile app or provide your phone number or express waybill number
- 2Confirm your identity via phone call (if you do not receive a call or have used all 3 attempts to identify yourself via phone call, you will receive an SMS code for identification)
- 3Pay for delivery if you are listed as the payer
- 4Pick up the shipment entrusted to you
At the address
- 1Show the courier the barcode from the mobile app or provide your phone number or express waybill number
- 2Confirm your identity via a phone call (if you do not receive a call or have used up all 3 attempts to identify yourself via a phone call, you can receive the shipment with your documents)
- 3Pay for delivery if you are specified as the payer
- 4Collect the shipment entrusted to you
Canceling the authorization
- 1. My shipments
- 2. Shipment information
- 3. Manage your shipment
- 4. Other recipient
- 5. Cancel the authorization
You can't apply for the service if:
- You send a parcel: only the recipient can apply for the service
- You have previously ordered the Personally in hand service
- The additional service "Change of data in the express waybill" has been ordered (if you order a change of data, the "Other recipient" service will be canceled, but you can reorder it)
- You were unable to verify your identity via phone call, SMS code or Nova Post mobile app