Free Hands

A service that allows you to send your luggage directly from the hotel reception and receive it at home, at a location convenient for you:

by courier
at a branch
at a parcel locker

How to use the service

Scan the QR code at the reception desk and specify the delivery location.
Take a tag from the administrator and write down the last 4 digits of your parcel number.
Attach the tag to your suitcase or bag and give it to the administrator.
Track your delivery in the Nova Post app.*

Hotels where the service is available

Hotel name

Optima Collection Troitska

Dnipro, Dnipropetrovsk region, Troitska Street, 12-a

On the map at the link

Optima Collection Medival Lviv

Lviv, Drukarskaya Street, 9

On the map at the link

Vita Park Polyana

Polyana village, Zakarpattia region, 25 Yevropeiska Street

On the map at the link

Emily Resort

Vynnyky, Lviv region, 9B Khmelnytsky Street

On the map at the link

Sonata hotel & restaurant

Lviv, 14 Morozna Street

On the map at the link

Optima Collection Bergschloss Rivne

Rivne, 14 Petra Mohyla Street

On the map at the link

Optima Rivne

Rivne, 9 Slovats'koho Street

On the map at the link

Helios

Ivano-Frankivsk region, Polianytsia village, Vyshni 362

On the map at the link

Mandra Morion

Ivano-Frankivsk region, Mykulychyn village, Dilok 26, 28

On the map at the link

Ama Family Resort

Ivano-Frankivsk region, Polianytsia village, Vyshni street, 642

On the map at the link

Ribas Rooms Bila Tserkva

Kyiv region, Bila Tserkva city, Olesya Gonchara street, 11a

On the map at the link

WOL.121

Odessa, Fontanska Road, 121

On the map at the link

Ribas Rooms Ferenc Lviv

Lviv, Ferenc Liszt Street, 4

On the map at the link

Ribas Rooms Lutsk

Lutsk, Gavrilyuka Street, 3a

On the map at the link

Ribas Rooms Odesa

Odessa, 24 Genuezka Street

On the map at the link

Wol.07

Ivano-Frankivsk Region, Polianytsia Village, Vyshni District, 354a

On the map at the link

Ribas Duke

Odessa, 10 Teatralny Lane

On the map at the link

Ribas Karpaty

Ivano-Frankivsk region, Polianytsia village, Vyshni district, 162a

On the map at the link

WOL Green Polyana

Zakarpattia region, Polyana village, Kurortna, 25

On the map at the link

Kasimir Resort Hotel&SPA

Ivano-Frankivsk region, Nadvirna district, Polianytsia village, Vyshni tract, 230

On the map at the link

Rest&Ski Spa Resort

Ivano-Frankivsk region, Nadvirna district, Polianytsia village, Vyshni tract, 570

On the map at the link

Radisson Blu Resort, Bukovel

Ivano-Frankivsk region, Nadvirna district, Polianytsia village, Shchivky tract 220

On the map at the link

Home Hotel

Ivano-Frankivsk region, Nadvirna district, Polianytsia village, Vyshni tract, 209

On the map at the link

Chevalier Hotel

Ivano-Frankivsk region, Nadvirna district, Polianytsia village, Vyshni tract, 323

On the map at the link

‘Zaporizka Sich’

Ivano-Frankivsk region, village of Polianytsia, Urochyshche Vyshni, 319

On the map at the link

GirskiDelux

Ivano-Frankivsk region, Polianytsia village, Vyshni tract, 595

On the map at the link

Alpin Bukovel

Ivano-Frankivsk region, Polianytsia village, Vyshni Street, 290

On the map at the link

Private guesthouse ‘U Galyny’

173a, Polianytsia, Ivano-Frankivsk region

On the map at the link

Optima Collection Zhytomyr

Zamkova Square, 5/8, Zhytomyr, Zhytomyr region

On the map at the link

Optima Collection River Park Lutsk

Naberezhna Street, 4, Lutsk, Volyn region

On the map at the link

Optima Collection Dnipro

53a Shevchenko Street, Dnipro, Dnipropetrovsk region

On the map at the link

Charda, Bukovel

280 Urochysche Staishche Street, Polyanytsya, Ivano-Frankivsk region

On the map at the link

Optima Collection Khmelnytskyi

10 Hnata Chekirdy Street, Khmelnytskyi, Khmelnytskyi region

On the map at the link

Optima Collection Chernivtsi

30V Chkalova Street, Chernivtsi, Chernivtsi Region

On the map at the link

Graal Resort

306 Vyshnia Tract, Polianytsia, Ivano-Frankivsk Region

On the map at the link

Didukh eco-hotel and spa

Ivano-Frankivsk region, Vyshni tract, 431, Bukovel.

On the map at the link

UCU Inn – UCU Guest Rooms

2 Kozelnytska Street, Lviv, Lviv Region

On the map at the link

Royal Poltava Hotel

10b Nechuy-Levytsky Street, Poltava, Poltava Region

On the map at the link

Mandra Petrichor Hotel

6a/1 Lesia Ukrainka Street, Zabuyannya village, Kyiv Region

On the map at the link

ARDEN PALACE Hotel

40 Kurortna Street, village of Sataniv, Khmelnytskyi Region

On the map at the link

Khizhky Holiday Complex Hotel

48a Hirska Street, Yaremche

On the map at the link

Optima Collection Hotel Kamianets-Podilskyi

2 Starobulvarna Street, Kamianets-Podilskyi, Khmelnytskyi Region

On the map via the link

Optima Collection Hotel Chernihiv

22/2 Hetman Polubotka Street, Chernihiv

On the map at the link

Optima Collection Kharkiv

4 Sadova Street (Chubarya Street), Kharkiv

On the map at the link

Optima Collection Mural Lviv

3 Vesela St, Lviv

On the map at the link

Optima Collection Ivano-Frankivsk

146 Mazepa Street, Ivano-Frankivsk

On the map at the link

Optima Collection Kam'yanske

13 Burkhana Street, Kam'yanske

On the map at the link

Optima Collection Podil Plaza

7A Kostyantynivska Street, Kyiv

On the map at the link

Optima River Mykolaiv

9 Sportivna Street, Mykolaiv

On the map at the link

Optima Sumy

1 Voskresenska Street, Sumy

On the map at the link

Ruta resort Polyana

20 Kurortna Street, Zakarpattia Oblast, Mukachevo Raion, village of Polyana

On the map at the link

* Luggage checked in before 12:00 noon will be shipped on the same day.

Attention! You can track your parcel in the Nova Post mobile app.

Tariffs

There is a fixed tariff for the ‘Free Hands’ service — 399 UAH for each item in the express waybill.

The tariff already includes:

1
Delivery of parcels and cargo: ‘Local’ tariff, within Ukraine, to a village/settlement
- Weight of one seat: up to 32 kg (actual or volumetric)
- Number of seats in one EN: no more than 5
2
Delivery type:
- ‘Address-Branch’
- ’Address-Parcel Locker’
- ‘Address-Address’

Packaging
Commission on the declared value — up to 5 000 UAH*
* For a declared value of more than 5 000 — a commission of 0,5% — for shipments weighing up to 30 kg per piece, and 0.75% for shipments weighing more than 30 kg per piece. The fee is calculated separately for each piece.

Promotion details

The updated version dated April 09, 2026 is in effect.

Give your business another advantage — connect the ‘'Free Hands’ service

What can you send?

Permitted goods for transport

Keep your hands free — we'll take care of your luggage!