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Free Hands
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Additional services

Free Hands

A service that allows you to send your luggage directly from the hotel reception and receive it at home, at a location convenient for you:

  • by courier
  • at a branch
  • at a parcel locker

How to use the service

  1. 1
    Scan the QR code at the reception desk and specify the delivery location.
  2. 2
    Take a tag from the administrator and write down the last 4 digits of your parcel number.
  3. 3
    Attach the tag to your suitcase or bag and give it to the administrator.
  4. 4
    Track your delivery in the Nova Post app.*

  • Hotels where the service is available

    • Hotel name

      Hvoya Apart Hotel & SPA

      Ivano-Frankivsk region, Nadvirna district, Polianytsia village, Vyshni tract, 500-A

      On the map at the link

      Optima Collection Troitska

      Dnipro, Dnipropetrovsk region, Troitska Street, 12-a

      On the map at the link

      Optima Collection Medival Lviv

      Lviv, Drukarskaya Street, 9

      On the map at the link

      Vita Park Polyana

      Polyana village, Zakarpattia region, 25 Yevropeiska Street

      On the map at the link

      Emily Resort

      Vynnyky, Lviv region, 9B Khmelnytsky Street

      On the map at the link

      Tavel Hotel & SPA

      Ivano-Frankivsk region, Nadvirna district, Yaremche, Polianytsia village, Shchivky area, 6

      Sonata hotel & restaurant

      Lviv, 14 Morozna Street

      On the map at the link

      Optima Collection Bergschloss Rivne

      Rivne, 14 Petra Mohyla Street

      On the map at the link

      Optima Rivne

      Rivne, 9 Slovats'koho Street

      On the map at the link

      Helios

      Ivano-Frankivsk region, Polianytsia village, Vyshni 362

      On the map at the link

      Mandra Morion

      Ivano-Frankivsk region, Mykulychyn village, Dilok 26, 28

      On the map at the link

      Ama Family Resort

      Ivano-Frankivsk region, Polianytsia village, Vyshni street, 642

      On the map at the link

      Ribas Rooms Bila Tserkva

      Kyiv region, Bila Tserkva city, Olesya Gonchara street, 11a

      On the map at the link

      WOL.121

      Odessa, Fontanska Road, 121

      On the map at the link

      Ribas Rooms Ferenc Lviv

      Lviv, Ferenc Liszt Street, 4

      On the map at the link

      Ribas Rooms Lutsk

      Lutsk, Gavrilyuka Street, 3a

      On the map at the link

      Ribas Rooms Odesa

      Odessa, 24 Genuezka Street

      On the map at the link

      Wol.07

      Ivano-Frankivsk Region, Polianytsia Village, Vyshni District, 354a

      On the map at the link

      Ribas Duke

      Odessa, 10 Teatralny Lane

      On the map at the link

      Ribas Karpaty

      Ivano-Frankivsk region, Polianytsia village, Vyshni district, 162a

      On the map at the link

      WOL Green Polyana

      Zakarpattia region, Polyana village, Kurortna, 25

      On the map at the link

* Luggage checked in before 12:00 noon will be shipped on the same day.

  • Attention! You can track your parcel in the Nova Post mobile app.

Tariffs

There is a fixed tariff for the ‘Free Hands’ service — 299 UAH for each item in the express waybill.

The tariff already includes:

  1. 1
    Delivery of parcels and cargo: ‘Local’ tariff, within Ukraine, to a village/settlement
  2. 2
    Delivery type:
    • ‘Address-Branch’
    • ’Address-Parcel Locker’
    • ‘Address-Address’
  1. 3
    Packaging
  2. 4
    Commission on the declared value — up to 5,000 UAH*
    * For a declared value of more than 5,000 — a commission of 0.5% of the total amount

What can you send?

Keep your hands free — we'll take care of your luggage!