Changing data in an express waybill (EW)
Once the shipment is sent, you can change the information entered in the EW during the shipment processing.
The cost of the service - free of charge.
What information can be changed
In the mobile app Nova Post
In the mobile app Нова пошта old
In the business office and API
At the Nova Post branch
At the contact center *
* if the declared value of the shipment is less than 30,000 ₴
** For legal entities and sole proprietors, only an increase in the amount of post-payment/payment control
*** For legal entities and sole proprietors, cancellation of post-payment/payment control
It is impossible to change the data in the EW if
- The recipient has received the shipment.
- The data is attempted to be modified when the shipment is passed to the courier to be delivered to the Recipient's address.
- Parcel in a Parcel Locker and online payment made for it.



