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Shipments to the EU and UK with IOSS
For business

International delivery

Send to the EU and the UK is even easier

An IOSS number (Import One‑Stop Shop) is an identifier for paying VAT when importing goods into the EU and the UK. Those sellers who have signed up with the IOSS system can pay VAT in the country of destination instead of buyers. This prevents delays at customs and reduces the cost of transporting goods.

Simplified delivery process

  • The holder of the IOSS number shall pay VAT for the goods
  • Nova Post shall deliver the goods to the recipient with no additional customs fees

Who can apply

  • Sellers in the EU and the UK and sellers on European marketplaces (Etsy, Ebay, HandmadeHub, etc.) who pay VAT when selling goods on these platforms
  • Sellers outside the European Union and the UK who have self-registered with the IOSS system
  • Sellers outside the EU and the UK who request VAT payment services via the IOSS system through affiliated companies (intermediaries, tax and customs advisers, etc.)

Delivery benefits

For sellers

  • Simplified customs formalities
    Foreign companies can sell goods to all EU and the UK countries, submitting VAT statements only in the country of registration. That makes administrative processes easier and cuts down on bureaucracy.
  • Reduced delivery time
    Companies can speed up customs clearance processes, which reduces delivery time and simplifies operational control over the supplies of goods.
  • Lower risks of product returns
    Customers are less likely to return goods for reasons of dissatisfaction with the purchase, as they do not incur additional payments when shipping goods and completing customs formalities.
  • Increased competitiveness
    This allows companies to attract more customers in the EU and the UK by optimizing costs and receiving goods faster.
  • Compliance with the law
    This service helps companies avoid potential problems and fines related to tax and customs violations and comply with current EU and the UK legislation.
  • Convenience for customers
    Customers get their goods faster and free of unexpected expenses, which improves their shopping experience and promotes loyalty.
  • Promotion of international business expansion
    Business expansion to EU and the UK markets is becoming less expensive and more accessible.
  • Electronic reporting
    IThe IOSS number provides an opportunity to submit electronic reports, which simplifies accounting and interaction with tax authorities.

For buyers

  • Accelerated delivery
    Customers get their goods faster. Goods can be cleared through customs and delivered to the buyer's address faster thanks to simplified customs formalities and optimization.
  • No additional fees and customs formalities
    This prevents additional customs fees and saves time during customs clearance, making the purchase process simple, transparent, and clear.
  • Easy delivery
    No extra charges make it possible to deliver the ordered goods in any way convenient for the buyer (to branches, parcel lockers, delivery points, and at the address).

Getting started delivering goods with an IOSS number

  1. Sign an agreement with Nova Post
  2. Get accredited at customs
  3. Choose one of the available options to get an IOSS number
  4. Create an account on a marketplace or partner system that is already integrated with a platform for selling goods with an IOSS number
  5. Arrange the shipment of goods and transfer the accompanying documents with an IOSS number for the customs

Terms and restrictions for using an IOSS number

  • The buyer and the recipient of the shipment are private individuals
  • The seller is located outside the EU and the UK
  • The cost of the goods is up to 150 euros
  • An IOSS number is indicated on the parcel labeling
  • Provide information to online orders proving the placement of this order on the platform that assigns the IOSS number
  • The shipment is created through the myNovaPost account or the Nova Post API, which is integrated with a marketplace or marketplace partner and implies the creation of an international shipment at the time of ordering
  • An IOSS number is provided to the customs when submitting a customs declaration
  • The seller has the right to use an IOSS number (the number is registered with the seller's company or provided by a partner: a marketplace or an agent)