Eng
August 4, 2025

Parcel lockers with the soul of the city – how Nova Post is changing urban space

Nova Post continues to scale its network of parcel lockers in Ukraine, adding warmth and emotion to it. Now, customised parcel lockers are appearing in different regions, featuring local inscriptions, poetry, jokes and familiar phrases that are recognisable to those who have lived there all their lives.

This is not just a service point, but a new city character. People arrange meetings near such parcel lockers (“where Rivne is”), hide from the rain (“near the one with an umbrella”) or stop to take photos. This is a new kind of urban legend that you can touch, photograph and tell your children about.

«A parcel locker is technology. But we noticed that people want to see it not only as a function, but also as something that speaks to them informally. Something that speaks to them in their language, culture, and context. That's why we started giving them a voice — their own local voice. And now, in every city, the parcel locker says “hello” in a different way,»

— comments Pavlo Daniman, marketing director at Nova Post.

Customised parcel lockers have already appeared in Kyiv, Kharkiv, Rivne, Dnipro and Odesa. In the capital's universities — KPI, KAI (formerly NAU) and KHAI — parcel lockers are styled as buildings with architectural elements, and on their sides are quotes from Sikorsky, Paton and Korolyov. Near the SENS bookstore in Kyiv, there is a parcel locker with a black cat in a box reading a book. At Atlas Weekend, it temporarily transforms into a luggage locker with festival humour, joking about beer, tents and wet sneakers.

Nova Post's goal is to gradually make all parcel lockers meaningful, visually unique and interesting. As of July 2025, over 200 custom parcel lockers have been installed in Ukraine. By the end of the year, the company plans to add at least 1,000 more in partnership with universities, brands, festivals, and city administrations.

Like all Nova Post parcel lockers, custom models operate 24/7, open via an app and allow users to:

  • receive and send parcels up to 40×60×30 cm and up to 20 kg;
  • store shipments for up to 5 days;
  • operate completely contactless.

They are also used as a transfer point and a storage room for personal belongings.

Currently, Nova Post has more than 28,300 parcel lockers in Ukraine. It is the largest network of parcel lockers in Europe, serviced by a single company in a single country.

Parcel lockers are practical. But even the most practical things can be made a little warmer. When they stand outside your home, you want them to be part of your space. That's why we're turning delivery into something more — part of the history of the place where the parcel arrived.

More about parcel lockers: https://novaposhta.ua/poshtomat/